Actual chat I had with Verizon eCenter today

[Lunabelle]

Chat Subject:Other

Your Question: Hey, are you in America? Or has this job been outsourced?

A Verizon eCenter Representative will be with you shortly. Thank you.

Agent Ebony has joined
Ebony: Chat ID for this session is 08191165740

Ebony: Hello. Thank you for choosing Verizon and visiting our Chat service. How can I help you today?

Luna: Hi Ebony, are you in America?

Ebony: Was there something I can assist you with today?

Luna: I just wanted to know if this call center was here in the U.S.

Ebony: We have them all over.

Ebony: Was there something that I can assist you with?

Luna: So, this job has been outsourced to another country for cheaper labor. That isn't good for the American middle class. Union proud! We want our jobs back!

Luna: Have a nice Day!

Ebony: You as well..Thank you.

Your session is now closed.

[KansDem]

1. Ebony types pretty-good English

And what's with this "Agent Ebony?" Sounds like some kind of covert operative.

What ever happened to "Associate, Team Member, or Representative?" Not that I like these titles any better, but at least I'm not wondering if I'll soon descend into the back alleys of international intrigue.

[Lunabelle]

2. She wasn't giving up her location

If she'd have typed that she was somewhere in the U.S., I was gonna ask her why she is crossing the picket line, is she a scab?

[saras]

4. Did you report to her superior that you asked customer service a question and she wouldn't help you?

[Lunabelle]

5. LOL

I don't talk to management when there's a strike going on!

[Rochester]

3. I bet "Ebony" is a chatterbot

and not a real person at all!

[patrice]

6. V-E-R-Y cool!! Good for you, Lunabelle! nt