EarlG fixed what I thought was an unfixable problem.

[EarlG]

16. I'll be honest, this one is kinda stumping me

I can't see any reason why that particular bit of info wouldn't be showing up for you -- nevertheless, it should be fixable, but I'll need to do some troubleshooting.

The thing is, as we move forward and resolve the bigger issues that many people are experiencing (which tend to be obvious and easy to fix), we're left with more narrow issues that only affect a few people, or maybe even a single individual. These tend to be trickier to resolve, because it's not always obvious what's causing the problem.

If it's okay with you I'd like to continue to troubleshoot this with you via email because I might need to ask you some questions about your specific configuration. Would it be okay if we continue via email tomorrow? I can contact you at the email address attached to your DU account, or if you would prefer to use a different email address, please just email me at [e-mail] from the address you want to use.