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Computer Help and Support

SheltieLover

(68,495 posts)

11. Make sure you back up your data, one file at a time, prior to wiping your hard drive & reinstalling windows

Reply to Lasher (Reply #10)

Sun Apr 27, 2025, 08:28 PM

Apr 27

Else you will lose everything. Easy enough to put them all on a thumb drive.

My resident IT guy (grandson - lol) is not home, but I would assume he would say the trojan stored something in your system files, hence the need to reboot.

I'll ask him when he gets home or tomorrow (sometimes I am asleep when he comes home).

Good luck!

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I have a Trojan. ETA problem solved? [View all] Lasher Apr 27 OP

If you have a full anti-viral anti-malware package on your machine, contact them for help... hlthe2b Apr 27 #1

Malwarebytes is a pretty good option. Free version is good. SheltieLover Apr 27 #2

I just tried System Restore but it didn't work. Lasher Apr 27 #4

Awesome! SheltieLover Apr 27 #5

It's not going well. Lasher Apr 27 #10

Make sure you back up your data, one file at a time, prior to wiping your hard drive & reinstalling windows SheltieLover Apr 27 #11

I had one NJCher Apr 27 #3

Yikes! SheltieLover Apr 27 #8

I just signed up for Webroot's free trial. Lasher Apr 27 #9

If you are still having issues, back data up data & reinstall windows SheltieLover Apr 27 #6

Viruses can embed themselves in system files like root kits SheltieLover Apr 27 #7

Some basics LPBBEAR Apr 28 #12

Disconnect from the Internet before you run Antivirus deep scan. Yellowdog-1966 Apr 29 #13

ETA equals Estimated Time of Arrival? I understand your post but no clue about that acronym or its odd placement. . nt Bernardo de La Paz May 2 #14

edit to add. Lasher May 2 #15

Thanks. I usually write "on edit:" when necessary. . . . nt Bernardo de La Paz May 2 #16