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Turbineguy

(39,165 posts)
7. After spending a lot of time
Thu Dec 28, 2017, 04:59 PM
Dec 2017

with the MS Help Desk, I ended up reformatting. My problems started with a Windows update that resulted in my MS Office going wacko. Since I had Windows 10 Home as an upgrade from Windows 7, I sprung for a new OS of Windows 10 Pro. $199.00.

I discovered a lot of interesting stuff:

You can purchase the new OS and download it to a functioning computer, copy it to a thumb drive and set up the broken computer to boot from USB. You only find this out when you install the OS. The People from MS Sales did not seem to know that. That's a big time-saver, because in my case I had to reformat into Windows 7, then buy and download W10 to the troubled computer and upgrade. One thing, the Lenovo laptops are really easy to reformat. Yeah it went to Windows 7 from my old CDROM's but installed all the drivers. Of course, you can download the drivers from the Lenovo support website.

All my important files run through Dropbox, so as soon as I re-installed Dropbox they reloaded. Plus I had done a back-up as well.

The MS Tech People I dealt with were very nice, helpful and (most of all) patient. MS really seems to have improved in this area.

I remember a number of years ago telling them "It should be a policy to not leave people on "hold" for longer than it takes to install Linux!"

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