to get new customers but they don't do anything to keep the customers that they have.
They piss off people like you and I by raising our monthly outlay instead of thinking of us as faithful customers and want to do something nice to keep us. We cancel service with them. They lose a customer. We tell other people how bad they treat us to keep them from getting involved with DirecTV/AT&T.
Then they have to go out of their way to get new customers. Give them a promotion and in 1 year they piss them off and they drop service.
When will these companies learn the secret of good customer service. Keep you current good customers happy and you'll never lose them.
Instead they'd rather sacrifice you or I and go out and try and get a new customer to ultimately do the same to in a years time.
I realize they are banking on the fact that you or I won't call them and question the bill and just pay it. I'm sure that there are a number of customers that just pay the bill whatever it is. Not me. I'm on fixed income and I look at all the money I have going out.
Just like now. I'm going to call them up and demand a credit from them because I'm not getting CBS - which I have gotten in the past and am paying for.
= new reply since forum marked as read