UPS is 'disposing of' U.S.-bound packages over customs paperwork problems [View all]
Source: NBC News
Oct. 10, 2025, 1:45 AM EDT
Thousands of U.S.-bound packages shipped by UPS are trapped at hubs across the country, unable to clear the maze of new customs requirements imposed by the Trump administration.
As packages flagged for customs issues pile up in UPS warehouses, the company told NBC News it has begun “disposing of” some shipments.
Frustrated UPS customers describe waiting for weeks and trying to make sense of scores of conflicting tracking updates from the world’s largest courier. “I’ve never seen anything like this before,” Matthew Wasserbach, brokerage manager of Express Customs Clearance, said of the UPS backlog. “It’s totally unprecedented.”
Wasserbach’s New York City-based shipping services firm helps clients move shipments through customs. He said the company has seen a spike in inquiries for help with UPS customs clearance.
Read more: https://www.nbcnews.com/business/business-news/ups-delay-customs-tariffs-packages-destroyed-rcna236607
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