The CLARA Method of De-escalation
https://www.boundlessloveproject.org/news/2020/9/24/the-clara-method-of-de-escalation
The CLARA Method Overview
CENTER: Set aside all judgmental thoughts. Recognize the interconnected nature of all life. Connect with your own humanity and the humanity of those acting unskillfully. Be fully present.
LISTEN: Listen deeply for what feelings they are experiencing, what needs of theirs are not being met, what universal values or principles are at play, and what behaviors they are concerned about. By kindly listening to them, you help them feel heard, respected, and valued, and this helps to calm them and de-escalate the situation.
AFFIRM: Affirm their dignity, worth, belonging, and safety nonverbally (and possibly verbally too). Affirm their underlying feelings, needs, and values by reflecting back what you heard from them and asking them to confirm if you understand them. In this way, all of your words remain focused on them and their needs. This helps them feel your empathy, understanding, and respect, and will help calm them and de-escalate the situation.
RESPOND: Respond with open-ended questions or questions that help them reframe the situation. Respond buy vulnerably sharing the feelings and needs of yourself, or the people you are protecting, to help them connect with their humanity and compassion. Respond by brainstorming positive, concrete action that you are able to do that might address their concerns. Respond by offering ideas that help them reframe the situation according to the values, needs, and principles they are at play.
ADD: Provide further resources for them to check out later. Add a behavioral request from them using positive, nonjudgmental, concrete language.
https://www.gandhiteam.org/clara-method
Gandhi Team? I'm rooting for them in the world series!
Clara method of de-escalation
CLARA method is named after the first letter of each of the steps:
Calm, Listen, Affirm, Respond, Add.
You can use the CLARA Method to address anyone who is verbally attacking others, or behaving unruly, or when a difficult conversation is needed. The CLARA Method helps you model compassionate, kind, empathic listening and communication to help de-escalate a situation and bring harmony.
Resources for Marshals at Protests and Rallies
https://commonslibrary.org/resources-for-marshals-at-protests-and-rallies/
The Clara Method (pdf)
https://37371.thankyou4caring.org/file/justice-promoter/CLARA-Principles.pdf
Responding to Questions and Verbal Attacks. (pdf)
https://grandvalleyuu.org/uploads/3/4/8/3/34838489/clara_technique.pdf
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