Have you tried to provide feedback to a company online?

[Hortensis]

10. Yes. But as it happens my last complaint, yesterday, was to Walmart's

handy system. Not exactly a car, just a decomposing cucumber that had been shopped for my pickup, but it took literally less than a minute to report, including offering an explanation for their benefit, and generate a refund.

Not all companies are the same.

That said, friends are tearing their hair over Home Depot's system -- purchased a washer over a month ago which broke down the next day. Their problem wasn't in reporting it though or getting responses before Christmas: HD won't replace, insurance won't reimburse, manufacturer requires them to wait for a replacement part to arrive from It's-a-Secret.