Have you tried to provide feedback to a company online?

[RamblingRose]

7. I had reserved a compact car for our trip to Baltimore but they gave me a much bigger car. We had

wanted something that would be easy to drive in the city, be easy to park & get good gas mileage. I'm very petite so car size is a big issue. The lady at the desk was very ugly & unapologetic about the situation and we got into a heated exchange. I normally don't opt for the insurance but since we would be driving in Baltimore I went ahead and purchased it for an additional charge of about $350. When we got to Baltimore we ended up parking the car and Ubering everywhere.

Like you, when we returned home I tried to find a number to call and complain. I couldn't find anyplace to direct my complaint so I turned to the BBB and they were able to hunt down the powers that be. I ended up getting the cost of the insurance back which was fine with me. This Avis was at a non-airport location and independently owned & operated.