Have you tried to provide feedback to a company online?

[barbtries]

5. this is one time when you might wish you had twitter.

i don't know about this company precisely, but when i had a couple Uber rides go bad (one guy stranded me at the first of two stops, another refused to go up the driveway at my hotel) and then the time I left my phone in the Uber, Twitter was the best way to reach them. They literally did not have a phone number!

companies monitor their social media and if you let them know all this on twitter I bet you will get a response and possibly a refund or credit for your next rental.

i hate that this is so. I deleted my twitter and the next time i have this sort of issue don't know what I'll do.

ETA facebook or Instagram might also be an avenue.