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In reply to the discussion: Aetna Insurance denies treatment to breast cancer patient [View all]csziggy
(34,189 posts)25. Yes, my previous doctor had more insurance clerks than medical staff
He had a single doctor office, with a nurse practitioner and two or three nurses to assist. His office staff was two receptionists and six insurance clerks - each clerk "specialized" in different groups of insurance companies. Eventually he retired from single practice and joined an HMO, which is when I moved to a different doctor.
During the time my husband and I went to him, every time his job changed insurance companies, the clerk we had to interact with changed. The worst was when the coverage was with BC/BS of California (where the company headquarters were) and they assumed it was BC/BS of Florida (where we are). It took months to straighten that out!
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