Where can I post this/send this so Comcast/Xfinity will see it????

[madamesilverspurs]

6. The more they grab...

the less reachable they become. They are pretty underhanded when it comes to dealing with customers. Back when I got a paper bill, there was a phone number on that bill, a number I could call with questions or complaints; and I learned to bypass the unrelenting telephone tree by requesting "billing", which had a very short wait before a live person answered, who sometimes could actually handle the problem or connect me with someone who could. Things have gone downhill with electronic payments. Prices have consistently gone up without notice, and I won't delude myself into thinking that they aren't thereby helping themselves to some of our stimulus money.

Your story bolsters my refusal to put all my communication eggs in one basket. Being that cut off terrifies me. I have a prepaid cell phone that is not connected in any way with comcast, so I can at least reach out if the need arises. We can but hope that some day we can enjoy all the benefits of the technology without being extorted for the privilege. And when that day comes, we can be certain that it won't be comcast that brings it.


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